I just had a phone call that went something like this:
The caller asks for something that by the way she worded her question, we either have or don't have, I couldn't tell right away. So I gave her some options.
Me: "Right now my only answers to your question can be, Maybe or No. If you want a Yes answer to your question, then first answer mine. I'm trying to help you turn that Maybe into Yes. Do you want to hear Yes?"
I think this annoyed her, but I pointed out that I, too, wanted my answer to be Yes. We both wanted the same thing.
Really, I wasn't trying to be an ass, but I asked her, "If you can get that done by logging into that site through the Internet, then Yes, we have that available. If you need any special software to do that, then No, we don't have that."
So eventually she got her Yes.
(No thanks to me. Okay, I am an ass.)
